Responsible Gambling
Swift Bet PTY LTD (swiftbet)
(ACN 652 566 955)
Responsible Gambling Policy
(current as at 6th June 2022)
1. What is Responsible Gambling?
Responsible gambling encompasses the policies, tools and assistance available to customers and gambling industry participants to ensure that their continued participation in gambling activities is within their means financially and non-financially, leading to a reduction in harm to the customer and the community as a whole (**Responsible** Gambling).
The primary objective of this Responsible Gambling policy is to equip customers with the ability to:
(a) understand that gambling is a form of pleasure and entertainment, however, they are aware of the likelihood of losses and associated risks;
(b) make informed decisions and are able is exercise control over their gambling activities; and
(c) maintain a balance between their gambling activities and other activities such that harm to themselves and others can be minimised.
As a licensed corporate bookmaker, it is incumbent upon swiftbet to assist its customers in achieving the above-mentioned objectives. swiftbet is a committed gambling industry participant that forms part of several community stakeholders who collectively aim to achieve socially responsible outcomes, is responsive to broader community concerns and fosters an environment that prevents or minimises problem gambling.
swiftbet is a registered corporate bookmaker as approved by the Victorian Gambling and Casino Control Commission and is a member of the Victorian Bookmakers’ Association (**VBA**).
swiftbet has adopted VBA’s Responsible Gambling Code of Conduct, which can be accessed here: [https://www.vicbookmakers.com.au/wp-content/uploads/2021/04/Victorian-Bookmakers-Association-Limited-Responsible-Gambling-Code-of-Conduct_2020-09-25.pdf](https://www.vicbookmakers.com.au/wp-content/uploads/2021/04/Victorian-Bookmakers-Association-Limited-Responsible-Gambling-Code-of-Conduct_2020-09-25.pdf)
swiftbet adheres to the Authorised Betting Operations Gambling Code of Practice (SA) with respect to its South Australian resident customers, which can be accessed here: https://www.cbs.sa.gov.au/sites/default/files/resource-files/authorised_betting_operations_gambling_code_of_practice.pdf?timestamp=1650609041076
2. What is Problem Gambling?
Problem gambling occurs when a customer experiences difficulties in managing their gambling activities, particularly the scope, frequency and amount spent on gambling (**Problem Gambling**). Adverse effects of Problem Gambling may include (but are not limited to):
(a) significant financial losses relative to customers’ sources of income;
(b) detrimental personal impact on the customer, their family and friends; and
(c) decline in work performance resulting in negative impacts on employers.
The following behaviours are considered ‘red flags’, which staff at swiftbet are trained to detect and encourage customers to refrain from engaging in such behaviours:
(a) gambling for long periods of time without a reasonable break;
(b) unusual gambling patterns including excessive bets continually placed;
(c) frequent and escalating amounts of deposits;
(d) where a customer bases their gambling on their ability to control outcomes or believes in myths;
(e) customers who make false accusations levelled at gambling service providers of changing payouts or rigging outcomes;
(f) customers who show signs of intoxication and/or under the influence of drugs;
(g) signs of distress including crying, swearing, expressions of guilt and remorse, abusive and threatening behaviour towards staff, comments about financial hardship, family issues and expressing concerns about level of losses sustained; and
(h) disclosure by the customer of problem gambling behaviours.
3. How can swiftbet help?
To facilitate an environment where gambling is seen as an enjoyable pastime and Problem Gambling behaviours are minimised, swiftbet and its employees are committed to:
(a) taking all reasonable steps to assist a customer with their gambling activities and draw their attention to a variety of available help services;
(b) ensuring its advertising and promotions comply with all Commonwealth, State and Territory laws and corresponding codes of conduct, all of which will include Responsible Gambling messaging and access to help;
(c) training and development to continuously understand and apply the Responsible Gambling frameworks;
(d) having systems in place to identify and manage customers, including self-excluded customers; and
(e) providing and encouraging use of swiftbet’s suite of Responsible Gambling tools. These tools include:
3.1. Pre-Commitment Limits
Pre-Commitment Limits assist you to manage your level of deposits and limit losses incurred for a specified amount of time.
As part of your registration as a customer of swiftbet, you will immediately be asked whether you wish to set a deposit limit. If you elect not to set a deposit limit (or any other limit) at this time, you may wish to set limits at a future time by:
(a) accessing the ‘Account’ menu on our website or app, then click on the ‘Responsible Gambling’ menu which will reveal a ‘Set Limits’ option; or
(b) advising swiftbet via email at contact@swiftbet.com.au.
When setting limits, you may set limits on deposits, net betting losses and/or time limits (or a combination of both) for a minimum fixed period of the customer’s choice (comprising daily, weekly, fortnightly and monthly time periods).
Any requests to lower your deposit and/or loss limits will be actioned immediately. For any requests to increase limits, or revoke the previous limits, the new limits will be applied seven (7) days after the request is received.
If you maintain your account with swiftbet, you will be asked annually from your account opening date as to whether you want to apply pre-commitment limits.
3.2. Direct Marketing opt-out
By signing up as a customer of swiftbet, you expressly agree to receive advertisements and promotional material that swiftbet may send you through continued use of the app, website, via email and telephone (SMS).
Every piece of advertising material will contain an ‘opt-out’ option available to the customer. Should you no longer wish to receive such materials, an opt-out request will be actioned within five (5) business days from the day swiftbet receives notification to opt-out.
If you do not log into your account for twelve (12) months or more, you will automatically be taken to have withdrawn your consent to receive direct marketing.
To opt-out at any time, please contact swiftbet via email at contact@swiftbet.com.au.
3.3. Take a Break
swiftbet has the ability to provide you with the option to take a temporary break from utilising its gambling services. Such breaks may last between one (1) day up to a maximum of six (6) weeks.
To take a break:
(a) access the ‘Account’ menu on our website or app, then click on the ‘Responsible Gambling’ menu which will reveal a ‘Take a Break’ option; or
(b) contact swiftbet via email at contact@swiftbet.com.au.
If you are taking a break, please note that your account balance will be kept intact and any pending bets will be settled accordingly. You may request to withdraw your funds at any time by contacting swiftbet customer service as above.
Your access to swiftbet’s website and app will be restored upon expiration of your nominated break time period. You will not be able to end your break period early under any circumstances.
3.4 Self-Exclusions
Self exclusions may be issued to customers who feel they are experiencing difficult in controlling Problem Gambling and need to restrict themselves from engaging with swiftbet’s products and services. Self-exclusions are permanent, once requested, this action cannot be reversed.
To apply for a self-exclusion:
(a) access the ‘Account’ menu on our website or app, then click on the ‘Responsible Gambling’ menu which will reveal a ‘Self-Exclusion’ option; or
(b) contact swiftbet via email at contact@swiftbet.com.au.
Upon processing your self-exclusion, any remaining funds in your account balance will be withdrawn to your last active withdrawal method. All pending bets will be settled and any winnings from those bets will be withdrawn upon settlement. You will not receive direct marketing communications from swiftbet during this time.
For South Australian residents, a barring order will be issued under the Gambling Administration Act 2019 (SA) in addition to being self-excluded from swiftbet. Please contact swiftbet customer service for further information regarding barring orders.
3.5. National Self Exclusion Register (BetStop)
BetStop is the National Self Exclusion Register, where you can choose to exclude yourself from all Australian wagering operators, for periods ranging from 3 months to permanently, simply by registering with [BetStop](https://www.acma.gov.au/betstop-national-self-exclusion-registertm).
If you have any questions regarding BetStop, you can contact us via live chat or email at [contact@swiftbet.com.au](mailto:contact@swiftbet.com.au).
3.6. Player Activity Statements
Player activity statements are available on request. You may request a player activity statement at any time by contacting swiftbet customer service at [contact@swiftbet.com.au](mailto:contact@swiftbet.com.au).
4. Account Closure
You may request to close your account with swiftbet by:
(a) accessing the ‘Account’ menu on our website or app, then click on the ‘Close Account’; or
(b) contacting swiftbet via email at contact@swiftbet.com.au; or
Any remaining funds in your account will be withdrawn as soon as practicable. Any pending bets will be settled and winnings withdrawn accordingly upon settlement.
You will no longer receive direct marketing materials from swiftbet after five (5) business days from the request to close your account.
5. Minors
swiftbet’s services are only available to persons aged eighteen (18) years or over. As part of swiftbet's ID verification processes, swiftbet will ensure persons aged under eighteen (18) years of age do not engage swiftbet’s services.
You are encouraged to use the following sites as filtering software, however, for further advice please contact your usual computer expert:
Alternatively, please contact swiftbet via email at [contact@swiftbet.com.au](mailto:contact@swiftbet.com.au) so that suspected minors can be investigated and appropriate action taken accordingly.
6. Getting Help
(a) There is a free self-assessment for customers who feel they need further assistance, available at: [https://www.gamblinghelponline.org.au/take-a-step-forward/self-assessment](https://www.gamblinghelponline.org.au/take-a-step-forward/self-assessment)
(b) Gambler’s Help or Gambling Help on 1800 858 858 or at [www.gamblershelp.com.au](http://www.gamblershelp.com.au) or [www.gamblinghelponline.org.au](http://www.gamblinghelponline.org.au).
(c) Gambler’s Help Youthline on 1800 262 376.